Terms and conditions

Terms of Use

Last updated: 5 September 2026. This version replaces the Terms of Use dated 25 September 2018.

Website:https://annabrides.com

Please read these terms before you register. They are written in plain language on purpose: the short version is that browsing is free, you pay only for what you buy yourself — a package of credits, or a membership level for one month — nothing you buy on this website renews on its own (a level bought in our Android application is a Google Play subscription and does renew, see section 5), and you can ask us for help at any point by writing to support@annabrides.com.

1. Who we are

AnnaBrides is operated by ANNABRIDES LTD, a private limited company registered in England and Wales.

• Company number: 17430138
• Incorporated: 1 September 2026
• Registered office: 124-128 City Road, London, England, EC1V 2NX
• Email:support@annabrides.com

The registered office is a company address, not a visitor address. Email reaches us the same day; letters sent to the registered office reach us more slowly.

In these terms, "we", "us" and "our" mean ANNABRIDES LTD. "You" means the person using the site. "The site" means annabrides.com and the mobile apps and pages we operate under the AnnaBrides name.

2. What these terms are

These terms are the agreement between you and us about your use of the site. By creating an account, or by using the site without one, you agree to them. You are asked to confirm your agreement when you register.

They should be read together with:

• our Privacy Policy;
• our Cookie Policy;
• our Refund and Cancellation Policy, published at annabrides.com/refund-policy, which forms part of these terms;
• our pricing page, which lists the current price of credit packages and the credit cost of each paid action;
• your membership page, which shows the membership levels available to you, what each of them changes, and what a month of one costs you;
• our How it works and About pages, which explain how profiles come onto the site and who takes part in writing letters.

If any of those documents conflicts with these terms, these terms take priority, except where the Refund and Cancellation Policy is more favourable to you, in which case that policy applies.

3. What AnnaBrides is

AnnaBrides is an international dating and communication service. It lets adults create a profile, browse other members, and communicate by letters, live chat, photos, videos and video calls, and send virtual gifts and stickers.

We are an introduction and communication platform. We are not a marriage agency, a marriage broker or a matchmaking service. Nobody is matched, introduced or promised to anybody. We do not arrange marriages, do not arrange travel, and do not represent that any member is available for, or interested in, marriage. We do not vouch for any member, and we are not a party to anything that happens between members, on the site or away from it.

4. Who may use the site

You may use the site only if:

• you are 18 or over, and old enough to enter a binding contract where you live;
• you are using the site for your own personal, non-commercial purposes;
• you have not previously been removed from the site;
• the law where you live allows you to use it.

When you register we ask for your date of birth, and we do not open an account for anyone under 18. We may also ask for proof of age or identity. If you will not provide it, we may suspend or close your account.

Registration requires an email address, which you must confirm, and a password. You may instead sign in with a Google account. Confirming a mobile phone number is optional. Companies, organisations and anyone acting for a business may not become members.

5. Paying for the service

This section describes buying on this website. Buying inside our Android application is a different arrangement with a different payment system, and it has its own document. There a membership level is an automatically renewing subscription sold through Google Play: Google takes the payment, renews it every month until you cancel, and you cancel it in your Google account. What you pay, how it renews and how you cancel are set out in our Subscription Terms for the AnnaBrides Android Application, which the application also shows you on the membership screen before you buy. Everything below applies to the website.

There are two things you can pay for here, and both are one payment at a time: credits, and a membership level. They are not the same thing and they do not replace each other.

5.1 Credits

Most of the site is free. Creating an account, filling in your profile, browsing the members gallery, using search, watching free video introductions, reading every letter you receive, and using the members feed, likes and favourites cost nothing.

Some actions cost credits: sending a letter, live chat and video calls (charged per minute while the conversation is open, with the meter visible on screen), unlocking paid photos, videos and posts, and sending gifts. You buy credits in packages. The current packages and the credit cost of each action are on our pricing page and are shown again before you spend credits.

Credits are a prepaid balance for use on this site. They are not money, not a deposit and not electronic money. They have no value outside the site, cannot be transferred to another member, and cannot be exchanged for cash except as described in our Refund and Cancellation Policy.

From time to time we may add promotional (bonus) credits to your balance free of charge, for example on top of a package or for confirming a phone number. Promotional credits are spent before purchased credits and work like any other credit while they last. They are not paid for, so they are never refunded in money. Promotional credits expire: any promotional credits you have not spent within 24 hours of their being added to your balance are removed automatically. Purchased credits are not affected by this. A promotional offer (for example credits offered in an email or an invitation link) may also have to be claimed by the date stated in the offer; the 24-hour period starts when the credits are added. We may limit how many promotional credits can be spent on one member within a period of time; if such a limit applies, it is shown at the moment it takes effect.

5.2 Membership levels

A membership level is a package for one month. You pay once, for that one month. One payment for one month.

While the month runs, your level changes what your credits buy:

• what one letter, one chat minute or one call minute costs you in credits;
• the discounts that apply to those prices;
• how many of those actions each calendar month cost no credits at all;
• how much of that free monthly allowance can go to one woman.

That is the whole of it. A level does not add credits to your balance, and buying credits does not change your level: a level changes the price of what you do, and credits are what you do it with. A level does not change how your profile is shown to other people, does not move you up any list, and does not give you a different service from anybody else's. Your level, what it changes and what a month of it costs are shown on your membership page once you are signed in, and again on the payment screen before you pay.

When the month ends your account returns to the free level, and nothing is charged for that. Your credits, your letters, your contacts and your profile are not affected: they stay exactly as they were. Free allowances that come with a level belong to the calendar month and to the level you are on at the time; they are not money, they do not carry over, and they are not refundable.

Moving up, and moving down. While a paid month is running you can move up to a higher level at any time. You pay for a full new month of the higher level, minus the value of the days you have not yet used on the level you are on, so your paid days are not lost — their value comes off the price — and the date your membership ends moves forward, never back. Moving down to a lower level is not possible while a paid month is running, because it would mean giving up days you have already paid for and we do not take money back off your card for them; on the date your month ends, shown on your membership page as an exact date and time in UTC, every level becomes available again, including a lower one. Buying the same level again while a month is running adds another month on top of it at the full price: it does not restart your month and does not shorten it. All of this is set out with the figures in our Refund and Cancellation Policy.

If we ever sell a package for a period longer than one month on this website, its length is stated on the price before you buy it. It is still one payment for one period, and it still does not renew.

5.3 Prices

Prices are shown in US dollars. The amount shown on the package or the level you choose is the full amount charged; nothing is added at checkout. If your card is in another currency, your bank sets the exchange rate and may charge its own fees. The price shown is the total you pay: we do not add tax or any other amount at checkout, and no tax is itemised separately.

The price of a membership level is not the same for every member. The price that applies to you is shown on your membership page and again on the payment screen before you pay, and that is the amount charged.

The amount on the payment screen is the amount taken. When you are moving up to a higher level, that screen shows the price of the month, the credit for the days you have left with the number of those days, and the exact amount that will be charged. That amount is fixed at the moment it is shown to you. If you leave the screen and come back later, we work the figures out again and show them to you before anything is charged.

We may change prices and package sizes. A change never affects credits you have already bought or a month you have already paid for.

5.4 Nothing bought on this website renews automatically

Every purchase on this website is a single, one-off purchase that you make deliberately. There is no subscription here, no automatic renewal, no free trial that converts into a paid plan, no automatic top-up of your credit balance, and no stored arrangement that can charge your card without you starting a new purchase yourself.

A month of a membership level does not roll into a second month by itself. We do not keep your card in order to charge it again. Nothing renews on its own and no money is taken again. There is nothing running in the background that could charge you, which is why there is nothing here for you to cancel: if you want another month, you buy it yourself, and if you do not, the month simply ends and your account returns to the free level.

When your credits run out, your account, your letters and your contacts stay exactly as they were. You can buy more credits whenever you like, or never.

If that ever changes, we will tell you clearly before it does, we will ask for your separate consent, and it will not apply to anything you bought beforehand.

5.5 How you pay

Payments are taken by our payment provider, CentroBill. When you buy credits or a membership level, your card details are entered on CentroBill's own secure payment page. We never see or store your full card number.

On your bank or card statement the charge appears as centrohelp.com, not as AnnaBrides. If you do not recognise a charge, please contact us before contacting your bank: we can see the purchase and can usually resolve the question faster. CentroBill's own cardholder support site is centrohelp.eu.

A membership level is applied to your account when the payment provider confirms the payment, not before. After that you receive a receipt by email and a line in the payment history on your account, both of which show what was bought, the period it covers with its end date in UTC, and the amount charged.

We receive and keep a record of each purchase (such as the amount, currency, date, order reference and a masked card number) so that we can credit your account, answer questions about it and handle refunds. What we keep and for how long is described in our Privacy Policy.

You are responsible for any fees your own bank or card issuer charges you, such as foreign-exchange or transaction fees.

5.6 Refunds, and changing your mind

Your refund rights, including the 14-day right of withdrawal available to consumers in the EU and EEA, are set out in our Refund and Cancellation Policy, which forms part of these terms. In short: credits already spent on letters, chat, calls or unlocked content are not refundable, and neither is the part of a membership month you have already had; unspent credits, the unused part of a membership month, and mistaken or duplicate charges are looked at case by case; and the fastest route is always an email to support@annabrides.com.

A membership level starts working the moment your payment is confirmed, because that is what you are buying it for. Before you pay we ask you to tick a box saying that you want it to start immediately and that you understand your 14-day right will then not cover the part of the month you have used. That box is never ticked for you, and nothing is charged until you tick it yourself. If you withdraw within 14 days after that, we refund the part of the month you have not used, counted in whole days, as described in the Refund and Cancellation Policy.

We will never penalise you for asking for a refund or for disputing a charge with your bank. We will not restrict, degrade or close your account for that reason, and we will not report you to any blacklist, "negative database" or fraud-prevention list for doing so.

5.7 Unused credits, and the end of a paid month

Credits you have paid for do not expire. They stay on your balance until you spend them, whether that is next week or in two years, and there is no inactivity charge.

A membership month bought on this website does end — that is what a one-month package is. On the date and time shown on your membership page your account returns to the free level. Nothing is charged for that, nothing is renewed, and nothing you own is taken away with it. A level bought in the Android application does not end this way: it renews until it is cancelled in your Google account (app subscription terms).

If we close the site, or permanently close your account for a reason that is not your fault, we will refund the unused credits you paid for and the unused part of a membership month, as set out in the Refund and Cancellation Policy.

5.8 Paid photos, videos and posts

Some members offer photos, videos or feed posts that cost credits to unlock. Unlocking gives you access to view that item on the site while it remains available there. It does not give you ownership of it and does not give you any right to download, copy, save, record, republish or share it.

All content on the site, paid or free, must comply with section 8. Pornographic or sexually explicit material is not permitted anywhere on the site.

5.9 Gifts

Gifts on this site are virtual: stickers and virtual gifts sent inside the site. The full rules, with what is refundable and what is not, are on our virtual gifts page. Some are free and the rest are paid for with credits at the price shown on the gift before you send it. A virtual gift is delivered the moment you send it — it appears in the conversation and on the recipient's page at once — and for that reason it cannot be recalled or refunded once sent. Where a technical fault on our side took credits for a gift that was never delivered, tell us and we will restore or refund them. We do not sell or deliver physical goods of any kind.

6. How communication on the site works

We say this here, on the About page and on the How it works page, because it is the question people most want answered before they pay for a letter.

• Members are real people. Every profile belongs to an adult who registered it and agreed to these terms.
• A moderator reviews every new women's profile and can take it down — some before the profile appears, the rest once it is live. A man's account is active as soon as he registers. What we check, and what we do not check, is set out on the profile verification page.

If you want to know for certain who you are writing to, ask for a video call inside the site. What we check about profiles, and what we do not check, is set out on the profile verification page.

The site has no feature for sending money to a member, and a gift is a virtual item on the site, not cash. A request for money from anyone on the site is always a request to go around the site; never send money to someone you have not met. Please read the dating safety guide.

7. Your account

You are responsible for your account and for keeping your password to yourself. Tell us straight away if you think someone else has access to it.

Keep your profile information accurate. Do not create more than one account. Do not use anyone else's account, and do not let anyone use yours. Accounts cannot be sold or transferred.

You may close your account at any time. How to request deletion, what is deleted and what we must keep is explained on the account deletion page: email support@annabrides.com from the address on your account with the subject "Account Deletion Request", or use "Delete account" in the Android app. There is currently no delete button in the website settings; the email route works for everyone. Closing your account does not, by itself, refund unused credits or the unused part of a membership month; ask for a refund as well if you want one (see the Refund and Cancellation Policy). What happens to your data is set out in the Privacy Policy.

8. What you may not do

Do not:

• pretend to be someone else, use photographs that are not of you, or give false information about yourself;
• ask other members for money or anything of value, or send money to other members;
• harass, threaten, abuse, stalk or defame anyone, or promote hatred or violence against any person or group;
• post or send pornographic or sexually explicit material, or any content that exploits or sexualises a person under 18;
• post anyone else's personal information, or put your own contact details (phone number, email address, street address, messenger handles, links to other sites or apps) in your public profile;
• exchange contact details in letters or chat, or ask another member for theirs. Conversations stay on the site; this is a rule of the platform, not advice, and a message that breaks it may be held, and a repeat may lead to restrictions on your account (see section 11);
• use the site to advertise, recruit, sell, run contests or pyramid schemes, or for any other commercial activity;
• send spam, chain letters or the same message to many members;
• post content that infringes anyone's copyright, trademark or other rights;
• use bots, scrapers or automated tools, collect other members' data, or frame or link to the site in an unauthorised way;
• try to break, overload, reverse-engineer or get unauthorised access to the site or to any account;
• use anything you learn on the site to harass, contact or solicit a member away from the site without their consent;
• build a competing service out of the site or its data.

How these rules apply to what you write and send is set out feature by feature in our correspondence rules, our chat and video call rules and our virtual gifts rules, all of which form part of these terms.

You must also comply with the laws that apply to you where you live. Breaking these rules can get your account restricted or closed (section 11). We may limit the number of messages an account can send in a period of time to protect members from spam.

9. Your content

You keep ownership of everything you post. Your photos, your videos, your writing and your profile remain yours.

So that we can run the service, you give us a limited licence to host, store, copy, display, reformat, resize, translate and transmit your content, but only for the purpose of operating the site and showing your content to the people you have chosen to show it to. The licence is worldwide and royalty-free, and it ends when you delete the content or close your account, except where we must keep a copy to meet a legal obligation, to handle a dispute, or as described in our Privacy Policy.

We will not use your photographs or your content in advertising or marketing without asking you separately and getting your agreement in writing.

You confirm that you own or are allowed to post everything you upload, and that posting it does not infringe anyone's rights. We may review, hide or remove content that we reasonably believe breaks these terms or the law.

If you believe that content on the site infringes your copyright, write to support@annabrides.com with the address of the content and proof of your ownership; we will look into it and remove infringing material.

10. Our content

The site itself, its design, software, text, database and brand, belongs to us or to our licensors. Do not copy it, resell it, or build a competing service out of it.

11. Suspending or closing an account

We may restrict, suspend or close an account if we reasonably believe the member has broken these terms, or if we must do so by law.

Unless the situation is serious enough to require immediate action (for example a threat to someone's safety, fraud, a request for money from a member, or content involving minors), we will:

• tell you which rule we believe was broken;
• give you a chance to explain;
• tell you the outcome.

If we close your account for breaking these rules, tell us if you want the money back for credits you have paid for and not spent, or for the part of a membership month you have not had: we look at each case individually, as described in the Refund and Cancellation Policy. We do not treat the closure of an account as an automatic forfeiture of everything on it.

We will never restrict, degrade or close your account because you asked for a refund or disputed a charge.

12. Reporting and complaints

If a profile or a message worries you, or if something goes wrong with your account or a payment, write to support@annabrides.com from the email address on your account. The contact page says what to include so that we can act faster. We write in English and Russian, and answer during European business hours, usually within one working day; anything to do with a payment or a safety concern is read first. Every report is read by a person, and a profile under investigation can be hidden while we look.

If you are not satisfied with our answer, you can ask us to look at it again. We are not a member of any alternative dispute resolution scheme.

13. What we do not promise

We work to keep the site running and useful, but:

• we do not promise that you will meet anyone, form a relationship, or get a reply;
• we do not promise that the site will always be available or free of faults;
• we review every new profile, some before it appears and the rest once it is live, but we do not verify every member, every photograph or every statement made by a member, and we do not run background checks;
• we are not responsible for what members do on the site or away from it.

A membership level does not change any of this. It changes what your credits buy, and nothing else.

Please read our dating safety guide and profile verification page. They explain what we check, what we do not check, and what you should watch for.

14. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. If you are a consumer, you keep all the rights the law of your own country gives you, and nothing here takes them away.

Subject to that, we are not liable for indirect or consequential loss, for loss that was not a foreseeable result of our breaking these terms, or for the acts or omissions of other members. Our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim arose.

You agree to compensate us for loss we suffer because you broke these terms or the law, or because content you posted infringed someone's rights.

15. Your privacy

How we handle your personal data is set out in our Privacy Policy and our Cookie Policy.

16. Changes to these terms

We may update these terms. If a change matters to you (anything about price, payment, your rights, or what we do with your data), we will tell you by email or in the site at least 30 days before it takes effect, and you may close your account before it does. A change of price never affects credits you have already bought or a month you have already paid for. Other changes take effect when the updated version is published. The date at the top of this page is the date of the current version.

17. Law and courts

These terms are governed by the law of England and Wales.

Disputes may be brought before the courts of England and Wales. If you are a consumer, you may also bring proceedings in the courts of the country where you live, and you keep the protection of the mandatory consumer law of that country. Nothing here removes that.

If any part of these terms is found to be invalid, the rest continues to apply.

18. Contact

ANNABRIDES LTD
Company number 17430138, registered in England and Wales
Registered office: 124-128 City Road, London, England, EC1V 2NX
Email: support@annabrides.com