Delete your AnnaBrides account

You can request permanent deletion of your AnnaBrides account and associated personal data from this page. The website and the Android app are run by ANNABRIDES LTD. You do not need to sign in to submit a request.

How to request deletion

Email support@annabrides.com with the subject line Account Deletion Request.

Send the request from the email address associated with your AnnaBrides account and include:

• your username or account identifier; and
• a clear statement that you want your account permanently deleted.

Do not send your password, complete payment-card details or identity documents by ordinary email. We may send a confirmation message or request proportionate information to verify that you control the account.

Request account deletion

If you use the Android app

You can also start the request inside the app: open the My account tab, tap Delete account, type the word DELETE to confirm and tap Delete my account. Your account is closed and you are signed out on every device at once; the deletion of the associated data then proceeds as described below.

What will be deleted

After verification, ANNABRIDES LTD will delete or anonymise your account and associated personal data, including your profile information, photographs, videos, messages and account-activity data, except information that must or may lawfully be retained.

Information we may retain

We may retain limited information where necessary for:

• tax, accounting and payment records;
• refunds, disputes and chargebacks;
• fraud prevention, safety investigations and prevention of ban evasion;
• compliance with law or a binding legal request; and
• establishment, exercise or defence of legal claims.

Payment and transaction records may be retained for up to seven years, or longer where law requires. Fraud-prevention and safety records are retained only for a proportionate period based on the relevant risk. Deleted data may remain temporarily in protected backups until the applicable backup expires or is overwritten.

Retained information is access-restricted and is not used for unrelated purposes.

Important information

Account deletion is permanent. You will lose access to your profile, messages and unused credits, subject to applicable law and the Terms of Use.

AnnaBrides does not currently offer a separate formal process for deleting selected personal data while keeping the account active. You may edit or remove available profile information through your account controls.

For further information, read the AnnaBrides Privacy Policy or contact support@annabrides.com.

ANNABRIDES LTD
Company number: 17430138
124-128 City Road, London, EC1V 2NX, United Kingdom