Subscription terms for the Android application

Subscription Terms for the AnnaBrides Android Application

Last updated: 5 September 2026.

These terms cover one thing only: a membership level bought inside the AnnaBrides Android application through Google Play. They form part of our Terms of Use and should be read together with our Privacy Policy.

If you bought on the website instead, this page is not your contract. The website and the application are two different payment systems, and mixing them up would leave you reading terms that do not describe what you paid for. On annabrides.com a membership level is a single one-off payment for one month, taken by our payment provider CentroBill, and nothing there renews by itself; that purchase is covered by our Terms of Use and our Refund and Cancellation Policy. In the application a membership level is an automatically renewing subscription sold through Google Play, and that is what is described below.

In short

• You are buying one month of a membership level, and it renews automatically every month until you cancel it.
• Google Play takes the money. The price you see on Google's purchase screen — in your own currency, with any tax already included — is the amount that will be charged.
• You cancel in your Google account, not here, and at least 24 hours before the renewal date. Cancelling does not cut short the month you have already paid for.
• Moving up a level: Google charges only the difference for the days you have left. Moving down: nothing is charged now, and the lower level starts on your renewal date.
• Refunds for a Google Play purchase are handled by Google Play, under Google's refund policy. We never receive your card details and cannot refund that payment ourselves — but tell us anyway, because we can usually fix what went wrong on our side straight away.
• Promotional credits that come with a level expire 24 hours after they are added and do not carry over to the next month.
• Everything sold here is used inside the application and on the website. We do not sell or deliver physical goods of any kind.

1. Who you are buying from

The service is provided by ANNABRIDES LTD, company number 17430138, registered in England and Wales. Registered office: 124-128 City Road, London, England, EC1V 2NX. Email: support@annabrides.com. The application is AnnaBrides (com.annabrides.app).

The payment itself is taken by Google. Google Play shows you the price, charges the payment method on your Google account, sends you the receipt, renews the subscription and handles refunds. We are told by Google that a payment succeeded, and we then apply the level to your account. We never see or store your card number.

2. What you are buying

You are buying a membership level for one month, on a subscription that renews every month. The free level is included with every account: there is nothing to buy and nothing to renew for it. The paid levels are shown in the application, one card each, with the price and what the level includes.

A membership level is not credits, and credits are not a level. Credits are a prepaid balance you spend on individual actions; a level changes what those actions cost you and what you get each month for free. Buying a level does not fill your balance with purchased credits, and buying credits does not raise your level.

What a paid level changes, for men:

• what one letter, one minute of live chat and one minute of a video call cost in credits;
• the discounts that apply to those prices and to paid content;
• how many of those actions each month cost no credits at all, and how much of that free monthly allowance can go to any one woman;
• a number of promotional credits added to your balance for the period — see section 9, which explains how quickly they expire.

What a paid level changes, for women:

• a level badge on your profile;
• where your profile stands in the members gallery and in search results;
• how many photographs and videos you may keep on your profile above the free allowance.

Women are not charged credits for writing, chatting or taking calls, on any level.

The exact figures for the level you are looking at are on its card in the application before you buy, and on your membership page afterwards. They are not repeated here, because a figure written into a legal page goes stale the day it changes and the card is always current.

What a level is not. It does not change how many people write to you, does not oblige anybody to answer you, does not include any introduction, meeting, travel or matchmaking service, and does not include any physical item. It is a price list and an allowance, and nothing more than that.

3. Price and billing period

The billing period is one month. The first charge is taken when you confirm the purchase, and the subscription renews on the same date each month afterwards.

The price of each level is shown on its card in the application and again on Google Play's purchase screen. The amount on Google's purchase screen is the amount that will be charged. Google converts it into your local currency and includes any sales tax or VAT that applies where you live, so the figure you see there is the final one — we do not add anything to it, and we cannot see or change it.

Prices differ between levels, and the price of a level is not necessarily the same for every member. The price that applies to you is the one Google shows you before you confirm.

There is no free trial and no introductory period that turns into a paid one.

If we change the price of a subscription you already hold, Google notifies you in advance and, where Google's rules require it, asks for your consent. If you do not accept the new price, the subscription simply does not renew.

4. Automatic renewal

This is a subscription. It renews automatically at the end of every monthly period, and the payment method on your Google account is charged again, until you cancel it. No further action by you is needed for a renewal to happen, and none is asked for.

Each renewal is a new month of the same level. Your membership page in the application shows the date and time (in UTC) on which the current period ends, and whether renewal is on or off.

5. How to cancel

You cancel the subscription in your Google account. We cannot cancel it for you, and deleting the application does not cancel it.

• In the application: your membership page has a Manage or cancel in Google Play link that opens the subscription directly.
• In the Google Play app: profile picture → Payments and subscriptions → Subscriptions → AnnaBrides → Cancel subscription.
• On the web: play.google.com/store/account/subscriptions.

Cancel at least 24 hours before the renewal date. A cancellation made less than 24 hours before renewal may not stop that renewal, and the month it pays for will run normally.

Cancelling does not end the period you have already paid for. Your level keeps working until that period ends, and your account then returns to the free level. Nothing else changes: your credits, your letters, your contacts, your photographs and your profile stay exactly as they are. Cancelling is not a refund — see section 7.

If the subscription was bought on somebody else's Google account, only the holder of that Google account can cancel it.

6. Moving to a different level

Moving up. You can move up to a higher level at any time. This is a change of the same subscription, not a second one: Google charges only the difference in price for the days left in the period you have already paid for, shows you the exact amount before you confirm, and your renewal date does not move. From that moment the higher level's prices and allowances apply.

Promotional credits follow the same logic. The full monthly batch for the level you were on has already been added to your balance for this period, so a move up adds the difference between the two levels' monthly amounts, not a second full batch. The next renewal brings the full amount of the new level.

Moving down. If you choose a level that costs less than the one you have, nothing is charged now. Your current level keeps running to the end of the period you paid for, and the lower level starts on your renewal date at its own price. Nothing is refunded for the days you have already had at the higher level, because you had them.

Buying the same level again is not possible while it is running: it is already renewing every month.

A level bought in the application and a month bought on the website cannot run at the same time. If a month bought on the website is still running, the application will not start a subscription until it ends — otherwise the month you paid for on the website would be lost with nothing to set against it.

7. Refunds

Everything bought through Google Play is refunded by Google Play, under Google Play's refund policy. This is not a preference of ours: the money is taken by Google and never passes through us, so we have nothing to send back to your card. Our own Refund and Cancellation Policy governs purchases made on the website; it does not govern a Google Play subscription.

To ask Google for a refund: open your Google Play order history, find the charge and choose Request a refund, or use Google Play Help. Where you have a statutory right to change your mind — for example the 14-day right of withdrawal available to consumers in the UK, the EU and the EEA — you exercise it through Google, and nothing on this page reduces that right or any other right that mandatory consumer law gives you.

Tell us as well. Write to support@annabrides.com. We can see what was actually delivered to your account, we can correct our side immediately (restore a level that was not applied, or credits that were not added), and we will confirm to Google what we can see. That often settles the question faster than the refund itself.

Cancelling is not a refund. Cancelling stops future charges; it does not return the money for the month that is running.

When Google refunds a subscription payment or revokes the subscription, the level ends and the promotional credits granted for that period are removed. Purchased credits on your balance are not touched.

Asking for a refund, or disputing a charge, will never cost you your account. We will not restrict, degrade or close your account for that reason, and we will not report you to any blacklist or fraud-prevention list for doing so.

8. If a payment does not go through

Google handles a failed renewal in stages, and your level follows those stages:

• Grace period. The payment method was declined and Google is still retrying. Your level keeps working normally and Google asks you to fix the payment method. Nothing is lost if the payment then succeeds.
• Account hold. The retries have run out. The level stops working and your account behaves as if it were on the free level, because from this point nothing is being paid for it. Your profile, credits, letters and contacts are untouched. If you fix the payment method and Google takes the payment, the level comes back.
• Expired. The hold ended without a payment. The subscription is over and your account stays on the free level until you start a new subscription yourself.

If you use Google Play's option to pause a subscription, the level does not apply while the subscription is paused — nothing is being paid during a pause — and it comes back when the subscription resumes.

9. Promotional credits that come with a level

Some levels add promotional credits to your balance for the period. They work like ordinary credits while they last and are spent before your purchased credits.

• They are not money: they are not a deposit, cannot be transferred to another member, cannot be cashed out, and are never refunded in money.
• They expire 24 hours after they are added to your balance. Anything not spent in that time is removed automatically.
• They do not carry over between periods. Each renewal brings that period's amount; unspent amounts from an earlier period are gone.
• We may limit how many promotional credits can be spent on any one member within a period of time. Where such a limit applies, it is shown at the moment it takes effect, and it never stops you acting — it only stops us paying for that action, which then costs your level's ordinary price.

Free monthly allowances included with a level work the same way: they belong to the period and to the level you are on at the time, they are not money, and they do not carry over.

Purchased credits are not affected by any of this. They do not expire, and the end of a subscription does not take them away.

10. Your Google account and your AnnaBrides account

A subscription lives in two places at once, and it is worth knowing which does what.

• The Google account that bought it holds the payment, the renewal and the cancellation. Everything about money is managed there.
• The AnnaBrides account you were signed into when you bought it receives the level, the allowances and the promotional credits.

Signing into a different AnnaBrides account does not move the level to it, and reinstalling the application or changing your phone does not affect the subscription. If a level ended up on an account you did not intend, write to support@annabrides.com and we will sort it out.

You can hold one paid level at a time.

11. Support, and where to take a dispute

Questions about the charge itself — the amount, the currency, a duplicate charge, a payment you do not recognise, a refund — go to Google Play, through your order history or Google Play Help. Google took the payment and only Google can return it.

Questions about the service — a level that was paid for but not applied, credits that did not arrive, a benefit that is not working, anything you think we got wrong — go to support@annabrides.com. Safety reports are read first; everything else is answered within one working day.

Please contact us or Google before contacting your bank. A payment dispute raised with a bank takes weeks and usually ends with the same answer we could have given you the same day.

12. Age, conduct and what we do not promise

You must be 18 or over to hold an account and to buy anything here. Every profile belongs to a real person who registered it.

We do not promise a reply, a match, a relationship or a meeting, and no level changes that. A level changes prices and allowances; it does not change other people. The rules of conduct that apply to everything you send are in our Terms of Use and, for letters and live conversations, in our correspondence rules and our chat and video call rules. Nothing on this site or in this application is a physical product: we do not sell, arrange or deliver physical goods of any kind.

There is no feature anywhere in the application for sending money to another member. A request for money is always a request to go around the service — please read our dating safety guide.

13. Your personal data

What we collect and why is set out in our Privacy Policy. For a subscription we keep the record of the purchase we receive from Google — the product, the period it covers, the order reference and the subscription identifier — so that we can apply the level, answer questions about it and handle a refund. We do not receive your card number from Google and never store one.

14. Changes to these terms

We may change these terms for the future. The current version is always the one shown in the application and at this address, with the date at the top. A change never alters a period you have already paid for, and where a change affects a subscription that is already running, Google's own notice and consent rules apply on top of ours.

15. Law, and how to complain

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory law of the country where you live, and you may bring proceedings there.

If something has gone wrong, write to support@annabrides.com first — most complaints are settled that way. Consumers in the EU may also use the European Commission's online dispute resolution platform.

16. Contact

Questions about a subscription, a level or anything on this page: support@annabrides.com.

ANNABRIDES LTD, company number 17430138, registered in England and Wales. Registered office: 124-128 City Road, London, England, EC1V 2NX.